Privacy Policy

East20th (“we,” “us”) respects your privacy. This policy explains what we collect, why, and the choices you have.

What we collect

When you shop with us or contact us, we collect the information you provide: your name, email address, shipping and billing address, phone number (if given), and order details. We also automatically collect basic technical data such as your IP address, browser type, and how you use our site, through cookies and similar technologies.

We do not collect or store your full payment card details. Card payments are processed securely by our payment providers.

How we use it

We use your information to process and deliver your orders, send order and shipping updates, respond to your questions, prevent fraud, and — if you’ve opted in — send you marketing emails. We also use aggregated, non-identifying data to improve our site.

Who we share it with

We share information only with the service providers who help us run the store: payment processors, shipping and fulfilment partners, and email and analytics providers. They may only use it to perform their services for us. We may also disclose information where required by law.

We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember preferences, and understand site usage. You can disable cookies in your browser, though some parts of the site may not work as well.

Your choices and rights

You can unsubscribe from marketing emails at any time using the link in any email. You may request to access, correct, or delete the personal information we hold about you, or ask us not to sell it (we don’t). To make a request, email support@east20th.com. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act; we honour these requests regardless of location.

Data retention and security

We keep your information only as long as needed to fulfil orders, meet legal and tax obligations, and run our business. We use reasonable safeguards to protect it, though no method of transmission over the internet is completely secure.

Children

Our store is not intended for anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy from time to time. The current version is always posted here with its effective date.

Contact

Questions about this policy or your data? Email support@east20th.com.